Conflict and dissent is nothing new to the birth and breastfeeding communities. We often hear the phrase “don’t feed the troll” – but who really is a troll? How does your own tolerance of conflict impact how you manage dissent or disagreement online?

These are just some of the topics we touched on at Friday’s #BirthGenius chat. Our convo was guest facilitated by Jodine Chase, an expert in online crisis management.

In case you missed it, here’s a transcript of the chat. And here’s some great guidelines that Jodine put together on how to prepare for and manage difficult conversations online.

Huge thanks to everyone who participated and helped spread the word.

Want to participate in future #BirthGenius chats? Be sure to sign up for updates and we’ll let you know the date and the topic.

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